Terms & Conditions

Delivery

  • JPM Pond and Landscape Supplies aim to deliver orders on the specified date, However, this is not guaranteed and delivery estimates are a guide only.
  • All delivery days are based on working days, and do not include weekends or bank holidays, however, our couriers often deliver on Saturdays.
  • Certain items, such as those delivered directly by our suppliers or special order items, may not be delivered next working day.
  • Unfortunately our couriers are unable to provide a 24-hour delivery service on postcodes in the BT, PA, PH, AB, IV, KW, ZE or HS areas and deliveries will typically take 48-hours to arrive following dispatch.
  • JPM Pond And Landscape Supplies denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge may be eligible to be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
  • You will need to sign for goods upon delivery and report any shortages, errors, or damages to us within 24 hours so we can assist.
  • We offer a free delivery service within “UK mainland” subject to the conditions below:
    • Parcel-based orders may be subject delivery charge.
    • Packets sent by first class post and are subject to a charge.
    • Orders over £59 are delivered free.
    • Couriers charge us significantly more to deliver to certain postcodes. Deliveries to the following areas will, unfortunately, incur a higher charge: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50 ZE, Isle of Man (IM), Northern Ireland (BT) and Isles of Scilly (TR21-25).
    • Unfortunately our couriers are unable to provide a 24-hour delivery service on postcodes in the BT, PA, PH, AB, IV, KW, ZE or HS areas and deliveries will typically take 48 hours to arrive following dispatch from our warehouse.
  • Pallet rates available, please contact us further for more information.
  • If goods are over a certain value they will be dispatched by pallet for insurance purposes.
  • We’re really sorry if part of your order is missing. For us to look into this fully, please allow 7 working days. During this time, the dispatching location(s) will be asked to review CCTV footage, where possible, of the item(s) being checked and sent for shipping. The purpose of CCTV is to ensure all orders are being checked for quality and sent for shipping as would be expected. Should CCTV footage show items being checked and shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.
  • Unfortunately JPM Pond and Landscape Supplies denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
  • Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.

Returns

  • If you wish to cancel your order within 30 days of receipt of your products please contact us at Info@JPMpondandlandscapesuplies.co.uk, or call us on 0161 519 7799. Products are expected to be returned in perfect condition to JPM Pond & Landscape Supplies, Unit f18, Cheadle Place, Cheadle SK8 2JX.
  • The products being returned must be securely packed to avoid damage to the product or the retail packaging. We recommend returning the products by recorded delivery using Parcel Force.
  • JPM does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by the carrier is supplied.
  • JPM will refund all sums paid by you, less cost of return postage. For UK residents, if a product is damaged or faulty then a drop off label will be provided for you to take your parcel to your local collection point. Residents outside the UK will need to cover postage costs themselves.
  • Products that carry a manufacturer’s guarantee can be returned, if faulty, to us for exchange during the warranty period, but are only eligible for a refund within 6 months of purchase. All products still in guarantee will be tested upon return. If the seller accepts the return of goods/cancellation of order (other than on the grounds of defect) the seller reserves the right to make a handling, cancellation and restocking charge of 10%.
  • For presumed faulty goods, if after testing your product is found not to be faulty, a charge of £9.99 will be payable to cover collection and re delivery before your goods can be returned.
  • JPM denies any liability for any consequential loss caused by damaged or faulty items, and we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
  • Products that are specially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for a refund unless faulty/damaged.
  • We process returns as quickly as possible. Returns are typically handled within 7 days, but this process may take longer if testing is required to confirm the presence of a fault.
  • Goods are not allowed to be tried/tested.
  • This returns policy does not affect your statutory rights.
  • Refunds will be processed within 7 days.

Prices

  • The total price payable for the goods will be stipulated at the time when you place your order.
  • We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.
  • Until dispatch of goods by the seller of goods to the buyer or the buyer’s acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise.
  • All prices on our website are inclusive of VAT unless stated otherwise but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

Price Matching

We’ll try to beat prices advertised by our competitors, providing they meet these criteria:

  • The product must be in stock, brand new and boxed, not on sale, clearance, damaged, shop soiled or an auction formatted offer.
  • The product must be like-for-like.
  • We only beat prices for UK-based retailers and are unable to provide this service for Ebay sellers.
  • The product price must include any surcharges ie. postage and packaging, VAT etc.
  • We must be able to verify our competitors price.
  • You can not use this service in conjunction with voucher codes or other discounts.
  • JPM Pond & Landscape Supplies reserves the right to reject price beat requests.
  • Please note: a price match request cannot be made after an order has been processed.

WEEE Regulations

  • What Are the WEEE Regulations?
    • The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
    • The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
    • Much of the UK’s WEEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
    • Many electrical items that we throw away can be repaired or recycled. Recycling items help to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
    • Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

General

  • Product images are for illustrative purposes only and may differ from the actual product.
  • JPM gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from JPM in this respect may be given but cannot be relied upon by the customer or guaranteed by JPM unless JPM has access to the working system and the ability to carry out a full inspection of any equipment.
  • Calls made to JPM may be recorded for training and monitoring purposes. This is for JPM use only, and no data or information will be passed to any third parties.
  • JPM reserve the right to alter / amend any price / product description as displayed on the website at any time.

Complaints

  • If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.